PURCHASING CONDITIONS


These terms and conditions apply to you as the customer using and placing orders on this website.

By accepting the “I Accept the Terms & Conditions and the Privacy Policy check box you as the customer agree and accept all the terms, conditions and privacy policy stated here.

Fortem General Trading LLC reserves the right to vary these terms and conditions at any time.

 

LOGIN INFORMATION


To register with and use this site all details you provide must be true. You will be responsible for the use of this site and your purchases/orders so please ensure that you keep your log in details secure so that no one else can misuse them. You agree and accept responsibility for all activities that occur under your account or password. Please inform us at info@theheroproject.ae or call +971-4-3458833 if you believe for any reason that your account user name or password has been compromised by anyone else other than yourself. We reserve the right to refuse access to the website, remove or edit content, terminate accounts or cancel orders at our discretion.

 

Not Medical Advice


All content of this web site is for information purpose only and no information provided by Fortem General Trading LLC is not a substitute for professional medical advice, rather it is designed to support, not replace the relationship between you and your healthcare provider. You should make sure you carefully read all product packaging and labels prior to use. If you have or suspect, you may have a health problem you should consult your healthcare provider/doctor. Please consult your healthcare provider/doctor before taking any new product particularly if you are already using prescription medication or under medical care, all products sold on this site are considered cosmetic in nature.

This website should be regarded as an invitation and no products are intended to diagnose, treat, cure or prevent any disease. If any of these terms and conditions is held to be unenforceable then the validity and enforceability of the remaining provisions shall not be affected.

 

External Content


The website may have links to other websites and you agree and accept and understand that Fortem General Trading LLC and its sister companies have no control over these sites and so have no responsibility or liability for their content and the links do not imply any endorsement of content by us. This sites privacy policy applies solely to your personal information that we collect here.

 

International Orders


The products on this website are for sale in the UAE if you choose to purchase any products on this website outside of the UAE then you are responsible for compliance with local laws of the country you wish to have the products delivered to. All products are invoiced in Dirhams or equivalent currency exchange Products purchased outside of the UAE you will be liable for any exchange rate/transfer charges. You understand and accept that ordering products for delivery outside of the UAE may result in extra charges, delay or non-delivery of your order. Fortem General Trading LLC cannot guarantee an exact delivery time of your order and in instances where your order is delayed or seized by customs in your country. Fortem General Trading LLC will not be able to offer a refund due to the products being delayed or seized by the local authority’s in your country and the cost will be borne by you.

 

Shipping & Delivery


Delivery is between Sunday to Thursday in the UAE and we do our best to send your products out within 48 hours after we have confirmed full payment of your transaction/order. Any order placed for delivery outside UAE will be dispatched with 3 working days and only orders paid by credit card or wire transfer will be accepted. We do not offer COD for order outside UAE.

 

Data Privacy Policy


We collect your personal information on this site to process your transactions you have made on this site only. We do not sell or rent your information to any third party. We may share some of your information in order to process your transaction made on this website such as delivery address, name and contact number to the courier company in order to have your items shipped to you. If you have chosen to pay by credit card or debit card then we may pass information on to the card processor, issuer including their service providers such as fraud verification services to complete your transaction.

We may use your information to send you emails from time to time to alert you on new products, specials and promotions we may have from time to time for this website. You can at any time request us to not send any promotional or marketing material at info@theheroproject.ae.

 

Exchange & Return Policy


Items purchased on this website carry a 7-day exchange policy if for any reason you are not happy with the product and there is still 75% of the product not used then will exchange it for any other product from the website with equal or greater value one time only. If the item, you choose to exchange is of greater value then you will be required to pay the difference. Exchanges will only be accepted in person at Fortem General Trading located in the Curve Building, ground floor shop no G-04, contact 04-3458833. The exchange value will be of the product purchase price only and does not include any delivery charges or other charges you may have incurred to have the item shipped to you or any other charges you may have incurred.

 

Refund Policy


We want all our customers to be fully satisfied with any purchase(s) of our products on this site and we offer a refund less 10% admin charge and or if any delivery charges applicable. You will receive the refund balance 1 time only either by cash or refund from method of payment made. To know more about our terms, conditions, privacy, refund and exchange policy please email us at info@theheroproject.ae or call us on 04-3458833.

 

Cancellation Policy


If you wish to cancel your order, please notify us by email atinfo@theheroproject.ae
or contact us at +971-4-3458833 with 24 hours of placing your order. Provided the order has not been picked up by courier for delivery we will cancel your order and issue full refund. If your order is out for delivery or already picked up by courier, then you will be charged 25 AED for cancellation.

The products sold on this website are not intended for resale or distribution. We reserve the right to cancel orders and/or suspend accounts for which we believe products are ordered in violation of this provision.

 

Promotions, Discounts and Offers


All offers on this site are subject to availability and whilst stocks last. Fortem General Trading LLC reserves the right to remove any item from any promotion or price discount without notice. Many discounts are only available upon purchase of set combinations of items or application of a certain discount code. Customer failure to supply the code or meet the offer conditions may result in the discount not being applied, and Fortem General Trading LLC cannot refund customers who miss a discount because of this. All offers which include 'Free Delivery' are applied strictly to UAE delivery only, and up to a shipping weight of 2kg. International and tracked delivery methods are excluded from such promotions. Different offers and discounts cannot be used in conjunction.

We accept payments by credit card through our secure on line order form and through Western Union and COD.

 

Delivery Charges


Delivery charges within UAE will be 25 Dhs which will be borne by you the customer and the amount will be added to your total price for products purchased.

 

Other Terms


If any of these terms are held to be invalid or unenforceable then the validity and enforceability of the remaining provisions shall not be affected.
These terms and conditions do not affect your statutory rights as a consumer.
Our Liability to you will not exceed the total price charged for the items you have purchased on this website. If you have any questions regarding our Terms, Conditions and Privacy Policy you can contact us at info@theheroproject.ae or call us on +971-4-34558833.