Are your products tested on animals?
No finished HERO product has ever been tested on animals. Absolutely not.
Are your products vegan / vegetarian ?
Our all products are vegan-friendly and vegetarian-friendly.
Where are HERO products made?
All the lovely HERO products are made here, in the UK, in our sparkling laboratories.
Does your products include any nasties?
All our products are formulated free from parabens, sulphates, alcohol, phthalates, mineral oil. They are also non comedogenic and won’t clog your pores. You are welcome!
I used HERO and I have allergic reaction / irritation !
Oh no ! We are very sorry to hear this. Please, stop using it immediately and contact the HERO team on 020 8712 6040 or email us at firstname.lastname@example.org
Where can I buy your products?
Online from theheroproject.co.uk or any of our partners’ sites: QVCuk.com; lookfantastic.com; birchbox.co.uk.; allbeauty.com; beautyexpert.com; salonskincare.co.uk Get shopping!
Can I use more than 1 HERO?
Of course. Use as many as you like - the more, the merrier. But remember, you can also pop any HERO product into your existing beauty regime if you’ve got some desert island favourites we can’t persuade you from. (It’s ok. We forgive you.)
In what order should I use my HERO products?
There is no real set order for applying our products. You can generally go with the flow and see what works for you. However, if you want a rule of thumb, after cleansing it’s best to use the most potent and powerful products closest to your bare skin so you can get the very most from them. For us that means day time after cleanser following up with Vit C-30, then Glow Drops or Hyasoft (or both), followed with Double Blur before makeup. Night time: removing eye & lip makeup with Undo, following up with cleanser, then Night Drops and then moisturise with Glow Drops or Hyasoft (or both).
Do I have to use only HERO products for them to work?
No, not at all if you don’t want to. HERO beauty products have been designed to work with all your other skincare brands. We’re all friends here.
I just don’t like the product I’ve bought. Can I return it?
We’d be gutted but yes, you can. We have a 30-day Money Back Guarantee on all our HERO beauty products. If you try your product a few times and just don’t like it then return it, and we’ll give you your money back. No fuss. No quibbles. Please make sure you tell us why it wasn’t for you so we can improve it. For details and a returns please contact the HERO team on 020 8712 6040 or email us at help email@example.com
How can I submit my idea for making a new HERO product?
Visit our Get involved page and submit your idea. Good luck, people!